Think Like an Architect: Design a High-Scale Multi-Cloud Incident Journey youtube.com

Learn how architects design an end-to-end solution for personalized outage communications that scale using a multi-cloud approach. Follow along as experts apply the What/How/Why approach to unify data across Agentforce Marketing, Agentforce Service, Experience, Data 360, and MuleSoft, routing work to the right teams and creating a proactive multi-channel service experience. Join the conversation and bring your questions for the live Q&A.