Account Manager SMB Position located in London, England

Account Manager SMB Position located in London, England Overview

Join a leading cybersecurity company dedicated to empowering organizations to make smarter security decisions daily. KnowBe4, trusted by over 70,000 organizations worldwide, specializes in digital workforce security solutions that protect both AI systems and human users. Our platform offers attack simulation, security training, collaboration protection, and agent security powered by advanced artificial intelligence and proprietary risk scoring. Leveraging 15 years of behavioral data, we combat sophisticated threats such as social engineering, prompt injection, and shadow AI, positioning ourselves as industry leaders in workforce trust and cybersecurity defense.

The role of the Account Manager (SMB) based in London involves actively promoting and selling KnowBe4â??s suite of cybersecurity products and services to existing small and medium-sized business clients. The primary goal is to exceed monthly sales quotas through strategic account management, upselling, and cross-selling initiatives. You will be responsible for building and maintaining a robust pipeline of potential opportunities by developing strong relationships with your assigned accounts, understanding their organizational structure, and identifying key decision-makers.

Key Responsibilities

• Drive sales of KnowBe4â??s cybersecurity solutions to existing SMB clients, aiming to surpass monthly sales targets for cross-sales and account expansion.
• Develop and manage a pipeline of potential opportunities for upselling, cross-selling, and account upgrades by fostering relationships with clients.
• Effectively communicate the value and benefits of KnowBe4â??s full product suite, educating clients on how our solutions strengthen their human firewall defenses.
• Identify and engage key decision-makers within client organizations to qualify opportunities for additional sales and upgrades.
• Follow up on marketing leads to convert prospects into revenue and expand the sales pipeline.
• Negotiate multi-year contracts and discounted pricing to maximize annual recurring revenue (ARR).
• Keep detailed records of sales activities and statistics using Salesforce CRM.
• Collaborate with Account Executives, Customer Success Managers, and Renewal Specialists to understand client needs, organizational structure, and cybersecurity gaps, increasing product adoption and commitment.
• Support account renewal processes, identifying opportunities for further growth during contract discussions.

Qualifications and Skills

• One to three years of sales experience working with small and medium-sized businesses.
• A university degree or equivalent higher education qualification is preferred.
• Knowledge of IT, cybersecurity, or security industry practices is desirable.
• Experience with Salesforce CRM is a plus.
• Proficiency with Gmail, Google Docs, and Microsoft Office applications such as Word and Excel.
• Comfort with web browsers like Chrome and Internet Explorer.
• Excellent verbal and written communication skills, capable of clearly conveying product value.
• A data-driven mindset focused on achieving measurable sales results.
• Self-motivated, energetic, and proactive with minimal supervision.
• Strong teamwork and collaboration skills to work effectively across departments.

Benefits and Perks

• Bonuses based on monthly sales performance.
• Referral bonuses for employee recommendations.
• Support for adoption costs, including tuition and certification reimbursement.
• Bonuses for completing professional certifications.
• A modern, innovative, and engaging work environment designed to foster growth and collaboration.

Additional Information

This position is based onsite in London, England. The listing does not specify any visa sponsorship or work permit support. Applicants are encouraged to review the company’s policies and consider their eligibility accordingly.

Interested candidates can apply through the provided application portal, submitting their personal details, CV, cover letter, and answering screening questions. The application process may include assessments and background checks. KnowBe4 is committed to equal opportunity employment and provides reasonable accommodations upon request. Recruitment agencies are not accepted for this role.

Degree Requirement: Not Specified

Visa Sponsorship May be