Center of Excellence Engineer

Center of Excellence Engineer Overview

Cloudflare is seeking a highly skilled Center of Excellence Engineer to join their team, providing expert technical guidance to customers during their onboarding and deployment phases. This role involves managing the entire post-provisioning onboarding process, ensuring customers configure their Cloudflare services correctly and efficiently. The engineer will lead structured onboarding calls, assist with initial setup of DNS, SSL/TLS, WAF, and Zero Trust policies, and verify that customer traffic flows as expected before going live.

Key Responsibilities

• Oversee the full technical onboarding experience for assigned clients, guiding them through configuration and troubleshooting common issues such as DNS failures, SSL errors, and caching problems.
• Provide detailed guidance on Cloudflare product configurations, including DNS, SSL/TLS, CDN, Application Security, Zero Trust/SASE, and Network Services, sharing best practices and deployment patterns.
• Conduct technical sessions, workshops, and bootcamps to educate customers on product features, migration strategies, and ongoing management post-deployment.
• Create and update comprehensive technical documentation, including call summaries, onboarding plans, runbooks, and action trackers, ensuring internal systems are current for team collaboration.
• Coordinate with internal teams such as Customer Engineering, Support, and Product to escalate complex issues, document blockers, and maintain customer success.
• Contribute to the development of reusable templates, technical guides, automation scripts, and process improvements to streamline onboarding activities.
• Maintain a broad knowledge of Cloudflareâ??s product suite, including security, CDN, Zero Trust, and network services, staying updated with new releases and certifications.
• Utilize AI tools and workflows to automate routine tasks, improve documentation, and support onboarding processes, fostering innovation and efficiency.

Qualifications

• Between five and twelve years of experience in roles involving direct customer technical support, onboarding, or deployment management.
• Strong knowledge of Cloudflareâ??s core products and foundational networking concepts such as DNS, TLS/SSL, and BGP.
• Experience with web security principles, including OWASP, WAF rules, OAuth, SAML, and Zero Trust models.
• Hands-on experience with Cloudflare dashboard, Terraform, API configurations, and identity providers like Okta or Azure AD.
• Ability to interpret security logs, troubleshoot HTTP errors, and read API responses, with basic scripting skills in Python and Bash.
• Customer-focused communication skills, able to explain complex concepts clearly and professionally to diverse audiences.
• Proactive, curious, resilient, and open to feedback, with excellent time management skills to handle multiple customer engagements.
• Optional: familiarity with compliance standards such as PCI DSS, HIPAA, SOC 2, or ISO 27001, and preferred certifications or prior Cloudflare experience.

Company Culture and Benefits

Cloudflare is dedicated to building a better Internet through initiatives like Project Galileo and the Athenian Project, supporting civil society and government transparency. The company promotes a culture of curiosity, iteration, and knowledge sharing, offering opportunities for professional growth and involvement in impactful projects. They are committed to diversity and inclusion, providing reasonable accommodations for applicants with disabilities.

This position is based in their office in Bengaluru, India, and requires working on-site. The company emphasizes their mission to protect the open Internet and offers a collaborative environment where innovation and continuous learning are valued.

Degree Requirement: Not Specified

Visa Sponsorship May be