Director, Account Management, Sales SMB

Director, Account Management, Sales SMB Overview

At Braze, we are seeking a dynamic leader to head our SMB Account Management team across the EMEA region. This role involves managing a team of up to 8 Account Managers, focusing on expanding and maintaining relationships with small and medium-sized business clients. The ideal candidate will have extensive experience in SaaS sales within the Mobile or Marketing Technology sectors, with a proven track record of leading regional sales teams and managing client portfolios across various industries, from startups to established companies.

Key Responsibilities

• Oversee and guide the SMB Account Management team, ensuring high performance and client satisfaction.
• Develop strategies to grow client relationships through upselling and renewal efforts, supporting Brazeâ??s regional growth objectives.
• Work collaboratively with Marketing, Customer Success, Onboarding, and Sales Operations teams to deliver a cohesive customer experience.
• Design and implement operational processes that enhance team efficiency and client engagement.
• Mentor and develop team members, fostering their professional growth and success.
• Identify key decision-makers within large organizations to facilitate SaaS investments and long-term partnerships.
• Stay informed on digital marketing trends, especially related to customer experience, to guide team strategies.
• Manage the SaaS sales cycle, ensuring effective engagement and successful client onboarding and retention.
• Contribute to strategic planning and organizational growth initiatives.

Candidate Requirements

• At least 8 years of sales experience in Mobile or Marketing Technology sectors.
• Minimum of 3 years managing a regional team of mid-market or commercial sales professionals or Account Managers.
• Strong cross-functional collaboration skills, particularly with Marketing, Customer Success, and Sales Operations teams.
• Exceptional leadership qualities with a focus on team development and operational excellence.
• Excellent communication skills, including presentation and written communication.
• Deep understanding of digital marketing trends, especially in customer experience and SaaS solutions.
• Experience working within smaller enterprise sales environments, demonstrating agility and proactive engagement.
• Ability to navigate complex organizational structures to identify and influence decision-makers for SaaS investments.

Benefits and Perks

• Competitive compensation packages, potentially including equity options.
• Retirement plans and Employee Stock Purchase Plans.
• Flexible paid time off to support work-life balance.
• Comprehensive health benefits covering medical, dental, vision, life, and disability insurance.
• Family support services, including fertility benefits and paid parental leave.
• Opportunities for professional development through structured career paths, learning platforms, and stipends.
• A curated in-office experience designed to foster community, collaboration, and innovation.
• Participation in community initiatives such as Volunteer Week and donation matching programs.
• Supportive Employee Resource Groups promoting diversity and inclusion.
• A vibrant and transparent company culture recognized as a Great Place to Work®.

About Braze

Braze is a leading customer engagement platform that enables brands to deliver highly personalized and engaging customer experiences. Our platform leverages AI and composable intelligence to facilitate cross-channel messaging, journey orchestration, and AI-powered decision-making, helping companies turn customer actions into meaningful interactions. Recognized as a leader in marketing technology, Braze has received numerous accolades, including being named a Best Place to Work® in 2025. With headquarters in New York and offices worldwide, Braze is committed to fostering an inclusive, innovative, and collaborative environment.

Equal Opportunity Statement

Braze is dedicated to creating an equitable workplace and is an equal opportunity employer. We welcome applicants regardless of age, race, gender, disability, sexual orientation, or other protected characteristics. We strive to ensure a fair, accessible, and inclusive recruitment process for all candidates.

Recruitment Process and AI Use

Our recruitment process incorporates AI-assisted tools to streamline screening, scheduling, and interview summarization, while maintaining human oversight. Applicants in New York City or applying for roles based there have the right to request alternative processes or accommodations under local laws. For further information or to exercise privacy rights, contact [email protected].

Degree Requirement: Not Specified

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