EMEA Transition & PMO Lead

EMEA Transition & PMO Lead Overview

Lenovo is seeking an experienced and results-oriented EMEA Transition & PMO Lead to oversee customer transition programs and complex service implementations across the Europe, Middle East, and Africa regions. This role involves managing the end-to-end delivery of strategic projects, ensuring they are completed on schedule, within budget, and aligned with contractual obligations. The successful candidate will act as the primary program manager for high-profile initiatives, providing oversight, guidance, and quality assurance throughout all regional transition activities.

Key Responsibilities

• Lead comprehensive customer transition programs across the EMEA region, proactively managing scope, risks, dependencies, and commercial considerations to ensure successful delivery.
• Serve as the program lead for strategic and high-visibility implementations, ensuring smooth execution and adherence to quality standards.
• Oversee transition governance, including internal and client reviews, documentation standards, stage-gate controls, and seamless handovers to operational teams.
• Manage escalations by acting as the main contact point for customer and internal issues, diagnosing root causes, and driving continuous process improvements.
• Optimize resource planning and performance, aligning skills and capacity with ongoing projects and pre-sales activities, while providing data-driven updates to senior leaders.
• Build and develop a high-performing team of transition and project management professionals, overseeing hiring, onboarding, coaching, and performance reviews.
• Promote an AI-native working environment by establishing capability expectations, encouraging ongoing learning, and coaching team members on AI adoption and integration of innovative tools.
• Foster a culture of continuous improvement through mentoring, knowledge sharing, and establishing best practices across the region, collaborating with global teams to scale successful approaches.

Candidate Profile

• Over ten years of progressive experience in IT services, managed services, or outsourcing, with significant leadership in customer transitions and complex service deployments for enterprise clients.
• Proven ability to lead, develop, and manage high-performing teams across dispersed and matrixed organizations.
• Strong program and project management skills, including planning, execution, and risk management for large-scale initiatives.
• Deep understanding of transition management methodologies, lifecycle processes, and governance practices.
• Excellent stakeholder management and communication skills, capable of influencing senior leadership and presenting confidently at executive levels.
• Hands-on experience with AI-native working methods, including automation, AI tools, and process improvements that deliver measurable results.
• Knowledge of AI governance, data confidentiality, risk management, and responsible AI practices.
• Preferred certifications include PMP, PRINCE2, PgMP, MSP, PMI-ACP, ITIL, or similar. Proficiency with data analysis tools like Excel and Power BI, and process mapping tools such as Visio or Mermaid.
• Exceptional analytical, organizational, and leadership skills, with the ability to operate effectively in ambiguous environments and influence across global teams. Willingness to travel up to 30% as required.

What We Offer

• Holiday purchase options
• Private medical insurance
• Income protection schemes
• Attractive pension scheme
• Work-life balance initiatives
• Learning and development opportunities
• Life insurance coverage
• Discounts on Lenovo and Motorola products
• Lifestyle discounts
• Cycle-to-work scheme
• MyGymDiscounts membership
• Mortgage advice and support
• Free onsite parking

Lenovo is committed to equal opportunity employment and does not discriminate based on race, color, sex, age, religion, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class under federal, state, or local laws.

Note: The company uses AI-based tools to support some processes, such as interview recordings and transcripts, with human review to ensure accuracy. Candidates can opt out or inquire about this process.

Degree Requirement: Not Specified

Visa Sponsorship May be