Field Technical Consultant

Field Technical Consultant Overview

Lenovo is seeking a dedicated and technically proficient Field Technical Consultant to join our Solutions & Services Group (SSG) within the EMEA region, based in Farnborough, Hampshire, United Kingdom. This full-time position involves working closely with strategic customers to ensure they maximize the value of their Lenovo solutions and services. As a trusted advisor, you will manage critical escalations, lead problem resolution efforts, and foster strong customer relationships throughout the entire service lifecycle.

Key Responsibilities

• Act as a reliable technical consultant and customer advocate, helping clients optimize their use of Lenovo products and services.
• Take ownership of high-priority escalations, coordinating between customers, support engineers, software teams, and field technicians to resolve issues swiftly.
• Manage communication channels and stakeholder relationships across multiple teams, ensuring seamless collaboration and information flow.
• Investigate complex technical challenges by analyzing root causes, overseeing troubleshooting activities, and ensuring timely resolution to maintain customer satisfaction.
• Develop and deliver post-incident reviews and executive reports, providing insights, lessons learned, and recommended actions following support incidents.
• Monitor service performance through data analysis, identifying trends and areas for improvement proactively.
• Implement preventative maintenance strategies, leveraging expertise in PC and cloud technologies, industry best practices, and performance data to mitigate future risks.
• Lead continuous improvement initiatives and complex service delivery projects, ensuring contractual obligations are fulfilled while enhancing operational efficiency.

Candidate Requirements

• Deep understanding of PC hardware, cloud solutions, and modern IT environments, with awareness of industry trends and competitive landscapes.
• Experience engaging with senior stakeholders and executives, with the ability to influence decision-making and build credibility with high-level clients.
• Excellent communication and presentation skills, capable of explaining technical concepts to diverse audiences.
• Proficiency in Microsoft Office applications and familiarity with modern workplace technologies, combined with strong troubleshooting skills.
• Highly organized, self-motivated, and capable of managing multiple priorities in a fast-paced setting.
• Strong stakeholder management skills, with experience leading virtual teams and coordinating cross-functional efforts.
• Willingness to travel as needed for customer engagements and service activities.
• Preferred experience with endpoint management tools such as Microsoft Intune, SCCM, Asset Management, Patch Management, Driver Management, Image Deployment, and Windows 11 troubleshooting.
• Solid knowledge of PC architecture and current Windows operating systems.

Employee Benefits

• Option to purchase additional holiday days
• Private medical insurance
• Income protection schemes
• Attractive pension scheme
• Support for work-life balance
• Opportunities for ongoing learning and development
• Life insurance coverage
• Discounts on Lenovo and Motorola products
• Lifestyle discounts and perks
• Cycle-to-work scheme
• Access to MyGymDiscounts
• Mortgage advice and support services
• Free onsite parking

Lenovo is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, sex, age, religion, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class under federal, state, or local laws.

Note: We utilize AI-based tools to support some processes, such as online interview recordings and transcripts, to improve efficiency and accuracy. These tools are reviewed manually for quality assurance, and candidates can opt out or inquire about this process at any time.

If you require accommodations during the application process, please contact [email protected].

Interested candidates can apply through the provided application channels. For more information, visit www.lenovo.com or follow our updates on social media platforms.

Degree Requirement: Not Specified

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