Head of Infrastructure, Security & Service Desk

Head of Infrastructure, Security & Service Desk Overview

Softwire is seeking a talented and enthusiastic professional to take on the role of Head of Infrastructure, Security & Service Desk. This position involves overseeing the company’s IT infrastructure to ensure it remains reliable, scalable, and secure. The successful candidate will lead efforts to develop and implement security protocols to safeguard organizational data and systems from threats and vulnerabilities. Additionally, they will manage the service desk team to provide exceptional technical support and assistance to internal users and clients, ensuring issues are resolved promptly and efficiently.

The role requires designing, maintaining, and optimizing network architecture, servers, and cloud services to support the company’s operational needs. Establishing and enforcing security policies and procedures is a key responsibility, along with coordinating with other IT teams and departments to align infrastructure and security strategies with broader business objectives. Monitoring system performance, conducting regular audits, and implementing improvements to enhance efficiency and security are essential tasks. The Head of Infrastructure, Security & Service Desk will also lead incident response efforts related to infrastructure or security breaches, aiming to minimize downtime and impact. Staying informed about the latest technology trends, security threats, and compliance requirements relevant to the organization is crucial for success in this role.

Candidates should have proven experience managing enterprise infrastructure, including networks, servers, and cloud platforms. A strong background in cybersecurity, with practical experience implementing security measures and protocols, is essential. Experience leading a service desk or IT support team, with a focus on delivering high-quality user support, is required. An excellent understanding of IT security standards, compliance frameworks, and risk management practices is necessary. The ability to develop and execute infrastructure and security strategies aligned with organizational goals, along with strong problem-solving skills and incident response capabilities, is vital. Effective communication skills for collaboration with both technical teams and non-technical stakeholders are also important. Relevant certifications such as CISSP, CISM, or CompTIA Security+ are desirable. Prior experience working in dynamic environments with multiple priorities will be advantageous.

The company offers a stimulating environment where employees work alongside some of the industryâ??s most talented professionals. Employees are engaged in innovative projects across various sectors, including energy, utilities, financial services, government, public sector, and insurance. The working environment is relaxed and informal, with a culture that values professional growth and sustainability. Benefits include opportunities for ongoing learning, participation in meaningful projects, and being part of a company committed to ethical practices and environmental responsibility.

Note: The role’s working pattern is not specified in the provided information.

Degree Requirement: Not Specified

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