Investigation Specialist, Veeqo

Investigation Specialist, Veeqo Overview

The Investigation Specialist Lead at Veeqo plays a crucial role in enhancing the company’s capabilities in account investigation and fraud response. This position is seller-facing and focuses on the proactive identification, investigation, and mitigation of fraudulent activities across the platform, which includes issues like account takeovers, shipping label fraud, payment fraud, and chargebacks. The role also encompasses specific account investigations beyond fraud, such as compliance reviews and operational escalations.

In this position, you will collaborate with various departments including Product, Engineering, Customer Support, Legal, and Finance to detect, investigate, and resolve issues related to shipping, order management, and payment processes. Additionally, you will be the primary contact for Stripe-related issues, ensuring timely resolution and accurate financial reconciliation for Veeqo sellers.

Key Responsibilities

• Support the design and implementation of Veeqo’s end-to-end fraud prevention and investigation framework, establishing KPIs, policies, SOPs, and response protocols.
• Build and manage fraud detection tools, rules, and alerts using internal and third-party platforms to proactively identify suspicious activity.
• Conduct thorough fraud investigations by gathering evidence, analyzing data, documenting findings, and producing actionable recommendations.
• Serve as the primary handler of Stripe-related issues including disputes, failed payments, transaction queries, and refunds.
• Handle carrier chargeback queries from sellers, investigating disputed charges, analyzing trends, and developing dispute strategies.
• Communicate directly with sellers throughout the investigation lifecycle, providing clear updates and managing expectations.
• Collaborate cross-functionally with Product, Engineering, Legal, and Compliance to identify process gaps and propose improvements while ensuring regulatory adherence.
• Deliver regular fraud trend reports and risk assessments to leadership, quantifying financial impact and proposing mitigation tactics.
• Investigate and resolve account-level issues beyond fraud, ensuring thorough documentation throughout.
• Own continuous improvement of the investigation function by conducting post-incident reviews and mentoring team members.

About the Team

Veeqo is Amazon’s multi-channel shipping and inventory platform designed for fast-growing e-commerce businesses. Since becoming part of Amazon in 2021, Veeqo has assisted numerous online retailers in reducing shipping costs, streamlining fulfillment, and scaling their operations effectively. The Swansea team is integral to this mission, placing you at the heart of the action.

Qualifications

• Experience with data analysis tools such as Advanced Excel, SQL, Tableau, and Python.
• Experience identifying and solving complex problems through data analysis.
• Experience in fraud/risk investigations.
• Preferred: 2+ years in fraud investigation, security analysis, or risk management roles.
• Preferred: Experience building automated fraud detection systems or scalable investigation workflows.
• Preferred: Knowledge of regulatory compliance requirements related to fraud prevention and data security.
• Preferred: Experience developing and delivering training programs for investigation teams.

Amazon is committed to equal opportunity employment and values diversity in its workforce. We encourage applications from individuals regardless of their background or protected status.

Degree Requirement: Not Specified

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