Lead Cloud Operations Engineer

Lead Cloud Operations Engineer Overview

Join NICE, a global leader in cloud software solutions, as a Lead Cloud Operations Engineer, where you will play a vital role in maintaining the security, reliability, and performance of our extensive cloud and data center infrastructure. This position involves managing complex production environments across AWS, Windows Server, Linux, VMware, and physical hardware, ensuring seamless service delivery and business continuity.

Key Responsibilities

• Oversee the health and support of large-scale production systems spanning cloud and physical data centers.
• Manage AWS resources and services, ensuring they meet security standards, are highly available, and operate efficiently.
• Identify, troubleshoot, and resolve infrastructure, OS, and application issues of moderate to high complexity.
• Administer enterprise services including Windows Server, Linux distributions such as RHEL, Ubuntu, Amazon Linux, Active Directory, DNS, IIS, and FTP.
• Analyze operational data to identify improvements, implementing changes to enhance system stability and performance.
• Support infrastructure lifecycle activities like server provisioning, patching, upgrades, capacity planning, and resource management.
• Participate in an on-call rotation, communicating incident details and resolutions to stakeholders and leadership teams.
• Perform physical data center tasks such as cabling, hardware maintenance, and vendor coordination for hardware replacements.
• Manage user access and identity management through AWS IAM and other enterprise platforms.
• Follow NICEâ??s operational standards, security policies, and ethical guidelines to ensure compliance and operational excellence.

Candidate Requirements

• Bachelorâ??s degree in a relevant field or equivalent practical experience.
• Minimum of five years supporting large-scale production infrastructure environments.
• Extensive experience with Windows Server administration in enterprise settings.
• Hands-on experience configuring and maintaining server hardware and operating systems.
• Strong skills in managing and securing Linux servers, including RHEL, Ubuntu, and Amazon Linux.
• Proficiency in patching and maintaining Windows and Linux OS.
• Deep understanding of Active Directory, Windows Domains, and DNS services.
• Experience working within structured change management processes.
• Ability to manage competing priorities in dynamic, high-pressure environments.
• Excellent collaboration and communication skills with technical teams and business stakeholders.

Preferred Skills and Experience

• Experience supporting PCI-DSS and Cyber Essentials compliant environments.
• Knowledge of AWS EKS and ECS container platforms.
• Experience with relational databases and infrastructure automation tools such as Chef, Ansible, or Puppet.
• Familiarity with SAN and NAS storage technologies.
• Experience working with Okta identity management solutions.
• Ability to coordinate hardware replacements and vendor-managed infrastructure activities.
• Experience administering Cisco UCS environments.
• Proficiency in monitoring and maintaining enterprise AWS environments.
• Strong scripting skills, especially with PowerShell and other automation languages.

What We Offer

• The chance to work with innovative cloud technologies within a leading software company.
• Contributing to highly available global platforms and technical projects with significant impact.
• Career growth opportunities through exposure to complex challenges and internal mobility.
• Participation in NICE-FLEX, a hybrid working model that combines two days in the office with three days remote, promoting flexibility.
• A collaborative environment with passionate professionals dedicated to excellence and innovation.
• Being part of a respected organization recognized for leadership in AI, cloud, and digital solutions.

Additional Information

This role may require security clearance, which could include residency requirements such as living in the UK for a specified period. Candidates should confirm their eligibility for security clearance.

The application process includes questions about current or future visa sponsorship needs. The page indicates that applicants should disclose whether they require sponsorship now or later, but does not specify if sponsorship is provided by NICE.

Degree Requirement: Bachelor’s

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