Lead Site Reliability Engineer

Lead Site Reliability Engineer Overview

Join our team at NICE Public Safety, where we provide cutting-edge solutions for the Public Safety & Justice market. As a Lead Site Reliability Engineer, you will play a crucial role in ensuring our cloud platforms are observable, measurable, reliable, scalable, and maintainable. This hands-on position is essential as we expand our Cloud Platform Engineering team to continue delivering exceptional service to our global customer base.

Key Responsibilities

• Collaborate with a team of Site Reliability Engineers to manage production systems and improve reliability.
• Lead investigations into outages, performance issues, and cost-related challenges.
• Drive automation initiatives for repetitive tasks while balancing project delivery requirements.
• Provide technical guidance to Cloud Operations and Support teams, overseeing the products and services they manage.
• Work with DevOps and engineering teams to set and enforce Service Level Objectives (SLOs), Service Level Agreements (SLAs), and error budgets.
• Develop and configure monitoring dashboards and alerts using tools such as Grafana and Azure Monitor.
• Install and configure observability platforms, including Grafana, Prometheus, Azure Monitor, and OpenTelemetry.
• Create Bicep modules for monitoring infrastructure and deploy them effectively.
• Regularly review and optimize system performance, cost, and security.

Qualifications

• A minimum of 6 years of experience in Site Reliability Engineering or related fields.
• Strong technical, analytical, and troubleshooting abilities.
• In-depth knowledge of databases and data handling formats such as MS-SQL, Elasticsearch, YML, JSON, and XML.
• Experience with Azure cloud services.
• Proficiency in programming or advanced scripting languages, including Python, PowerShell, and C#.
• Significant experience with infrastructure as code and version control systems, particularly ARM, BICEP, and Git.
• Expertise in managing monitoring, alerting, and dashboarding platforms like Azure Monitor, Prometheus, Grafana, and Elasticsearch.
• Demonstrated experience in supporting live cloud services and platforms.
• Familiarity with Kubernetes and containerization technologies, especially Azure Kubernetes Service (AKS).
• Exposure to Azure DevOps pipelines for continuous integration and delivery (CI/CD) is preferred.
• Strong understanding of cyber security principles and compliance frameworks.
• Excellent communication skills, with the ability to engage effectively with both customers and internal teams.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Access to career growth and development opportunities.
• Participation in employee events and a supportive workplace culture.
• Hybrid work model allowing flexibility in work arrangements.

Degree Requirement: Not Specified

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