Partner Services Manager

Partner Services Manager Overview

Bloomreach is seeking a dedicated Partner Services Manager to join their expanding team, focusing on delivering exceptional outcomes for shared customers through their system integrator (SI) partners. The company is at the forefront of building an intelligent platform for personalization, revolutionizing how businesses engage with their customers by deploying AI-driven agents that personalize the entire customer journey. Their innovative solutions include autonomous search, conversational shopping, and autonomous marketing, all powered by a single AI engine called Loomi. Bloomreachâ??s platform supports over 1,400 global brands across various sectors such as retail, financial services, hospitality, and gaming, driving growth and customer loyalty.

The Partner Services Manager will be responsible for overseeing partner-led implementation projects from initial design to deployment, ensuring scope, timelines, risks, and dependencies are well managed. They will provide regular status updates, identify and mitigate risks early, and hold all stakeholders accountable for delivery commitments. A key part of the role involves enabling SI partners by training them on Bloomreachâ??s delivery processes, best practices, and technical requirements, collaborating with internal teams like Solutions Consulting, Product, and Professional Services. The manager will also identify opportunities for partners to develop managed services that enhance customer outcomes and platform ROI.

Building strong, long-term relationships with partners is essential, acting as their advocate and trusted advisor within Bloomreach. The role requires cross-functional collaboration with Customer Success, Sales, Account Management, and other teams to promote a Partner First approach, sharing platform updates and best practices. Maintaining accurate records related to delivery and performance is crucial for forecasting, billing, and governance, while analyzing data to identify trends and improve partner performance.

The ideal candidate will have experience in a customer-facing SaaS role working with partners or within an SI agency, with strong project management skills, including familiarity with agile methodologies. Hands-on experience with AI tools to improve service quality or efficiency is preferred. They should possess excellent relationship-building and presentation skills, be customer- and partner-focused, and comfortable working in a fast-paced environment. Fluency in English and the ability to travel across Europe are required. Nice-to-have skills include experience in e-commerce, marketing automation, data analysis, and familiarity with AI technologies like LLMs and marketing platforms.

Bloomreach offers a flexible, virtual-first working environment with multiple hubs across continents, emphasizing results and autonomy. Employees benefit from a comprehensive development program, well-being support, extended parental leave, stock options, performance bonuses, and various recognition initiatives. The company fosters a culture of trust, innovation, and continuous growth, encouraging volunteering and personal development. They do not specify any visa sponsorship support on this page, and the role is not explicitly listed as eligible for sponsorship.

Degree Requirement: Not Specified

Visa Sponsorship May be