Program Manager, Scale Onboarding London, United Kingdom

Program Manager, Scale Onboarding London, United Kingdom Overview

Figma is seeking a dedicated Program Manager to lead and develop onboarding programs for a high volume of commercial customers. This role involves working closely with various teams including sales, marketing, and enablement to create scalable onboarding processes that support international growth and customer success. The successful candidate will be responsible for managing multiple customer onboarding initiatives, guiding clients through their onboarding journey, and ensuring they achieve their desired outcomes efficiently.

Key Responsibilities

• Design and oversee onboarding programs tailored for a large number of commercial clients, ensuring a smooth and effective experience for each customer.
• Collaborate closely with sales, marketing, and enablement teams to develop, promote, and implement onboarding initiatives within the organization.
• Guide customers towards successful onboarding completion, managing a high volume of clients and ensuring their goals are met.
• Partner with marketing, operations, and sales departments to create and refine scalable onboarding processes and programs.
• Monitor and analyze key metrics and gather customer feedback to evaluate onboarding success and identify areas for improvement.
• Develop educational content and resources to assist customers in training and product adoption, accelerating their engagement with Figmaâ??s platform.
• Advise customers on best practices related to product use and industry standards, acting as a trusted advisor across a diverse customer base.
• Inspire customers to explore new use cases for Figmaâ??s tools, fostering deeper engagement and expanding product utilization.

Candidate Requirements

• At least four years of relevant experience, ideally within B2B SaaS environments.
• Experience managing customer onboarding or implementation of technical products.
• Ability to handle multiple clients simultaneously while ensuring positive outcomes for each.
• Strong organizational and time management skills.
• Excellent communication skills, capable of engaging with customers across various roles and seniority levels.
• Experience leading large-scale webinars and collaborating with marketing teams for customer engagement.
• Comfort in interacting with diverse customer personas and representing the company professionally.

Preferred Skills and Experience

• Experience with Figma or other UX/UI tools, or relevant industry experience.
• Alignment with Figmaâ??s core values, including adaptability and a growth mindset.
• Proven ability to learn new technologies quickly and adapt to evolving environments.

Additional Information

Figma emphasizes a culture of continuous growth and encourages applicants, even if their experience does not perfectly match all listed criteria. The company values diversity and is committed to providing equal employment opportunities regardless of race, gender, age, disability, or other protected characteristics. Reasonable accommodations are available for applicants with disabilities, including accessible interview locations, captioning, and alternative communication formats. During the interview process, candidates are expected to keep their cameras on to facilitate a personal connection. If hired, in-person onboarding will be required.

Applicants should be aware that there are application limits: up to five applications per 30-day period, and reapplication to the same role is not permitted within 90 days of rejection.

Interested candidates can create a job alert to receive future opportunities at Figma and proceed with the application process by submitting their details, resume, cover letter, and other relevant information through the provided platform.

Degree Requirement: Not Specified

Visa Sponsorship May be