Sales Director, SMB

Sales Director, SMB Overview

Join a dynamic and passionate team at Braze, a leading customer engagement platform dedicated to helping brands create exceptional customer experiences. As a Sales Director focusing on SMB and Scale clients, you will be at the forefront of our growth, leading a regional sales team responsible for SaaS solutions tailored to small and medium-sized businesses as well as larger organizations. This role requires a strategic thinker with extensive sales experience in marketing technology, particularly in SaaS products related to marketing automation, CRM, email, or analytics.

Key Responsibilities

• Manage and inspire a regional team of Account Executives and outbound prospectors, setting clear goals and coaching them to success in selling SaaS solutions.
• Design and execute sales strategies targeting SMB and Scale clients, ensuring achievement of revenue targets through effective team leadership and prospecting efforts.
• Lead outbound prospecting initiatives to generate new business opportunities, working closely with the team to convert leads into loyal customers.
• Work collaboratively with marketing, customer success, and sales operations teams to streamline processes, improve customer engagement, and maximize sales outcomes.
• Quickly identify key decision-makers within large organizations and understand their decision-making processes to facilitate SaaS investments.
• Build strong relationships with clients by understanding their needs and offering tailored solutions that leverage Brazeâ??s marketing automation, CRM, email, and analytics tools.
• Stay informed about the latest trends in digital and mobile marketing technology to maintain a competitive advantage and provide relevant insights to clients.
• Represent Braze at industry events, conferences, and networking opportunities to promote our brand and generate leads.
• Utilize social media and other digital channels to enhance professional connections and personal brand presence.

Candidate Requirements

• At least 8 years of proven sales experience within the mobile or marketing technology sectors, with a focus on SaaS solutions.
• Minimum of 2 years managing a regional sales team, including Account Executives and outbound prospectors, with a track record of meeting or exceeding targets.
• Experience leading and coaching outbound prospecting teams and SMB/Scale sales teams.
• Strong cross-functional collaboration skills with marketing, customer success, and sales operations teams.
• Excellent verbal and written communication skills, with the ability to deliver engaging presentations and build rapport with clients.
• Active social media presence and networking skills.
• Knowledge of current digital trends, especially in mobile and marketing technology sectors.
• Ability to navigate complex organizational structures and identify decision-makers for large SaaS investments.
• Experience working in startup or fast-paced tech environments is a plus.
• Self-motivated, autonomous, and accountable with a bias for action and adaptability to change.

Benefits and Perks

• Competitive salary package, potentially including equity options.
• Retirement plans and Employee Stock Purchase Plans.
• Flexible paid time off to support work-life balance.
• Comprehensive health benefits covering medical, dental, vision, life, and disability insurance.
• Family support services, including fertility benefits and paid parental leave.
• Opportunities for professional development through structured career paths, learning platforms, and annual stipends.
• A curated in-office experience designed to foster community, collaboration, and innovation.
• Programs encouraging community involvement, such as Volunteer Week and donation matching.
• Employee Resource Groups promoting diversity and inclusion within the company.
• A vibrant and transparent company culture recognized as a Great Place to Work®.

About Braze

Braze is a pioneering customer engagement platform that empowers brands to deliver personalized, meaningful interactions at every customer touchpoint. Leveraging AI and advanced analytics, Braze enables marketers to orchestrate cross-channel messaging, automate customer journeys, and optimize engagement through AI-powered decision-making. Recognized as a leader in marketing technology, Braze has received numerous awards, including being named a G2 Best Software Product in 2025 and a Best Workplace in Technology by Fortune. With headquarters in New York and offices worldwide, Braze is committed to fostering an inclusive, innovative, and collaborative environment.

Equal Opportunity Statement

Braze is dedicated to creating an equitable workplace and providing equal opportunities for all candidates. We are committed to diversity and inclusion, welcoming applicants regardless of age, race, gender, sexual orientation, disability, veteran status, or other protected classes. We encourage candidates who meet most of the criteria to apply, even if they do not meet every requirement.

Candidate Privacy and AI Recruitment

Our recruitment process incorporates AI-assisted tools to ensure a fair and efficient experience. Candidates can opt out of AI review if they choose, and we are transparent about how AI is used in screening and administrative tasks. For roles based in New York City, applicants have rights under local law to request alternative processes or accommodations related to AI use. For more details, candidates can contact [email protected] or review our privacy policies.

Degree Requirement: Not Specified

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