Senior Manager, Solutions Engineering
Intercom
Senior Manager, Solutions Engineering Overview
| Company Name | Intercom |
| Job Role | Senior Manager, Solutions Engineering |
| Qualifications | Not Specified |
| Category | General Jobs |
| Job Type | Full Time |
| Location | London |
The company is seeking a highly skilled Senior Manager for Solutions Engineering to lead and develop their technical sales support team. This role involves working closely with sales and customer success teams to understand client needs, craft tailored technical solutions, and ensure successful deployment of the company’s products. The Senior Manager will be responsible for guiding the team in delivering compelling product demonstrations, technical proposals, and proofs of concept that align with customer requirements and business goals.
Key responsibilities include collaborating with cross-functional teams to relay customer feedback, influence product development, and improve solution offerings. The role also requires maintaining deep technical expertise in cloud platforms, APIs, and software architecture, enabling effective communication with both technical and non-technical stakeholders. Managing multiple projects efficiently, supporting onboarding and training of new team members, and fostering a collaborative team environment are essential aspects of this position.
Qualifications and Skills
- Significant experience in solutions engineering, technical sales, or consulting roles, ideally within SaaS or cloud-based solutions.
- Strong technical background with proficiency in cloud services, APIs, and software integrations.
- Excellent communication skills, capable of explaining complex technical concepts clearly and persuasively.
- Experience working with sales teams to develop technical proposals, demonstrations, and proofs of concept.
- Problem-solving abilities with a strategic approach and attention to detail.
- Ability to handle multiple projects in a dynamic environment.
- Interpersonal skills that promote teamwork and collaboration across departments.
- Fluency in English; additional languages are advantageous.
- Relevant technical certifications or degrees in computer science or engineering are preferred.
Benefits and Perks
- Competitive salary with performance incentives.
- Health insurance coverage including medical, dental, and vision plans.
- Flexible working options supporting remote and hybrid work styles.
- Paid time off and holiday leave to support work-life balance.
- Opportunities for professional development through training and mentorship programs.
- An inclusive, diverse, and innovative workplace culture.
- Access to advanced technology and tools to facilitate your work and growth.
Work Arrangement
The role offers flexible remote working options, allowing candidates to work from anywhere with the support of the company’s flexible policies.
Visa Sponsorship Information
The company explicitly states that visa sponsorship is available for this position, welcoming candidates who require support to work legally in the UK.
Degree Requirement: Not Specified
Visa Sponsorship Promising
To apply for this job please visit job-boards.greenhouse.io.