Senior Program Manager Navy Logistics

Senior Program Manager Navy Logistics Overview

At Appian, we embody the values of Intensity and Excellence, setting high standards in everything we do. We are seeking a strategic and customer-focused Senior Program Manager to lead initiatives within the US Navy logistics domain. This role involves designing and executing programs that enhance logistics capabilities for the US Navy, ensuring mission-critical outcomes for government clients.

Key Responsibilities

• Design and implement a portfolio of customer success projects focused on onboarding, adoption, value realization, and renewal.
• Lead the identification of opportunities and provide support for sales activities, including responses to RFI/RFPs for new and existing programs.
• Collaborate with senior government leaders to influence program directions, requirements, and contracts.
• Manage large-scale, cross-functional programs from initiation to completion, ensuring timely delivery and alignment with strategic objectives.
• Develop and oversee a strategic roadmap for customer success initiatives that align with company goals and customer needs.
• Act as the voice of the customer by gathering and analyzing feedback to guide Appian’s product strategy.
• Provide expertise in Navy logistics to inform modernization approaches and Appian’s product vision.
• Drive innovation in program delivery, including the integration of AI technologies to enhance delivery speed and quality.
• Establish and monitor key performance indicators (KPIs) related to customer health, agile delivery metrics, and program operations.
• Work closely with cross-functional leaders to ensure a cohesive customer experience across all interactions.
• Build and maintain strong relationships with key customer stakeholders, serving as a trusted advisor.
• Identify and mitigate risks to customer success, proactively developing strategies to address challenges.
• Lead and mentor Customer Success team members to foster a high-performance culture.

Qualifications

• Bachelor’s degree in a relevant field.
• At least 15 years of experience in program management, specifically managing complex technology modernization initiatives within the Department of Defense or relevant federal agencies.
• Possession of a PMP or PgMP certification and agile certifications such as Certified Scrum Master or SAFe Agilist is preferred.
• Demonstrated ability to develop and execute complex programs and manage large-scale projects with measurable outcomes, overseeing more than 50 resources and $13M in annual services revenue.
• Experience in developing and mentoring personnel.
• Strong analytical skills to translate data into actionable insights.
• Excellent communication, presentation, and interpersonal skills to engage and influence stakeholders at all levels.
• Experience and established relationships within the Navy logistics sector.
• Proficiency in Appian and other modern platform technologies like Salesforce, ServiceNow, or Palantir, as well as custom application development.
• Experience in leading technology modernization using agile methodologies and AI-enabled code generation.
• U.S. Citizenship with the ability to obtain a U.S. government clearance.
• Willingness to travel to client locations as needed.

Benefits

• Base salary range of $150,000 – $325,000 USD, with actual compensation based on experience and qualifications.
• Eligibility for a government clearance differential in addition to the base salary.
• Discretionary bonuses based on individual and company performance.
• 401(k) plan with company matching contributions.
• Flexible time off and paid parental leave.
• Comprehensive medical, dental, and vision insurance plans.
• Life and disability insurance coverage.
• Wellness programs and flexible spending accounts.
• Health savings account contributions.
• Employee referral bonus program.
• Learning and development resources, including tuition reimbursement and specialized training programs.
• Potential eligibility for equity awards.

Degree Requirement: Bachelor’s

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