Senior Site Reliability Engineer

Senior Site Reliability Engineer Overview

Join a dynamic team as a Senior Site Reliability Engineer, where you will be challenged to push the boundaries of technology and innovation. At NICE, we pride ourselves on setting high standards and exceeding them, and we are looking for someone who shares our ambition and drive.

Key Responsibilities

• Oversee the production environment, ensuring system availability and maintaining a holistic view of system health.
• Develop software and systems to manage platform infrastructure and applications effectively.
• Enhance the reliability, quality, and speed of delivery for our software solutions.
• Measure and optimize system performance to anticipate customer needs and drive innovation.
• Provide primary operational support and engineering for various large distributed software applications.
• Collect and analyze metrics from operating systems and applications for performance tuning and troubleshooting.
• Collaborate with development teams to improve services through rigorous testing and release procedures.
• Engage in system design consulting, platform management, and capacity planning.
• Create sustainable systems and services through automation and improvements.
• Balance feature development speed with reliability, adhering to well-defined service level objectives.

Qualifications

• 3 to 6 years of experience in a similar role, focusing on systems engineering, automation, and reliability.
• Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell).
• Deep understanding of cloud computing platforms, especially AWS, and the reliability constraints of key services (e.g., EC2, ECS, Lambda, DynamoDB).
• Experience with infrastructure as code tools such as CloudFormation and Terraform.
• Strong knowledge of CI/CD concepts and experience with tools like Jenkins, GitLab CI/CD, or CircleCI.
• Familiarity with containerization technologies (e.g., Docker, Kubernetes) and microservices architecture.
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch).
• Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.
• Experience in incident management and conducting blameless postmortems, including leading incident response efforts during outages.

Preferred Qualifications

• Hands-on experience with large Kubernetes clusters.
• Certifications such as AWS Certified DevOps Engineer or Google Cloud Professional DevOps Engineer.
• Familiarity with configuration management tools like Ansible, Puppet, or Chef.

Personal Attributes

• Strong communication skills and the ability to collaborate effectively with cross-functional teams.
• A team player who thrives in a close-knit environment.
• A fast learner who can self-educate on relevant technologies.
• Ability to multitask and prioritize effectively.
• Capability to remain focused and calm under pressure.

Working Environment

At NICE, we embrace a hybrid working model, allowing for 2 days in the office and 3 days remote each week. Office days are dedicated to face-to-face meetings, fostering teamwork and collaborative thinking that drive innovation.

NICE is an equal opportunity employer, committed to providing a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.

Degree Requirement: Not Specified

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