Senior Solutions Engineer

Senior Solutions Engineer Overview

Twilio is seeking a highly experienced Presales Engineer to join their team, focusing on enabling customers to develop innovative communication solutions. This role is fully remote and based in the UK, Ireland, or Spain, and involves working closely with sales teams to drive technical sales activities and build strong customer relationships.

About the Role

The Presales Engineer plays a vital part in Twilioâ??s sales process, especially within the New Business and Strategic segments. The primary goal is to secure technical wins by demonstrating Twilioâ??s products, proposing suitable architectures, and building customer trust. The role requires engaging with both technical and executive stakeholders, from CEOs to software engineers, to understand their needs and present tailored solutions.

Key Responsibilities

• Partner with Account Executives to execute pre-sales activities, including opportunity qualification, product demonstrations, Proof-of-Concepts, responding to RFPs, creating technical design documents, delivering presentations, and conducting enablement sessions.
• Guide customers through the technical aspects of their communications needs, recommending best practices, and helping them utilize Twilioâ??s APIs effectively to achieve their goals.
• Establish yourself as a trusted advisor by understanding customer pain points through discovery, then designing, demonstrating, and presenting innovative solutions that address their specific business challenges.
• Create and deliver highly interactive and complex product demonstrations that showcase Twilioâ??s communication capabilities, fostering strong relationships with both technical and non-technical stakeholders.
• Be proactive, energetic, and passionate about solving problems, with the ability to lead others and take initiative in resolving issues for customers and within the organization.
• Contribute to the Presales community at Twilio by sharing knowledge, developing demonstration materials, and creating reusable presentation assets.
• Mentor junior Presales Engineers to support their professional growth and development.

Qualifications

• Minimum of 8 years in pre-sales roles involving complex technical product sales, or 10+ years supporting technical products with direct customer engagement, especially in consulting or delivery roles.
• Excellent communication and presentation skills, capable of engaging diverse audiences and building confidence.
• Strong ability to understand customer communication needs and guide them toward suitable technical solutions.
• Previous experience in software development or familiarity with backend technologies (Java, C#, Node.js, Python, PHP), web development (JavaScript, HTML/CSS, frameworks like React, Vue.js, Angular), or working with REST APIs.
• Experience in Telecom, SIP, Contact Center, or Security sectors is preferred.
• Knowledge of sales methodologies and processes.
• Educational background with a bachelorâ??s or masterâ??s degree in Engineering, Mathematics, Computer Science, or equivalent practical experience.
• Desired: Familiarity with cloud platforms such as AWS, Google Cloud, or Azure, and experience designing cloud-native applications.
• Experience working with clients in the South region is a plus.
• Proficiency in French, Spanish, or Italian languages is advantageous.

Additional Details

This role involves approximately 35% travel to meet clients in person and build meaningful relationships. Twilio offers a range of benefits including competitive pay, generous leave policies, healthcare, retirement plans, and opportunities for community involvement. The company fosters a culture of innovation, initiative, and positive change, aligned with its core values known as Twilio Magic.

Application Process and Safety

Applicants are encouraged to apply via the official channels, ensuring engagement through verified Twilio email addresses. Twilio emphasizes safety by warning against scams and fake job postings. The company is an equal opportunity employer, committed to diversity and inclusion, and considers applicants regardless of race, religion, gender, age, veteran status, disability, or criminal history, in accordance with applicable laws and policies.

If interested, candidates can submit their personal details, resume, cover letter, and other relevant information through the application portal. The company also collects demographic data voluntarily to promote inclusivity.

Degree Requirement: Bachelor’s

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