Senior Technical Solutions Engineer

Senior Technical Solutions Engineer Overview

At Braze, we are seeking a highly skilled Senior Technical Solutions Engineer to join our team in London. This role is central to enhancing the efficiency and effectiveness of our Solutions Consulting organization by developing and maintaining internal systems, automations, and data insights that support global sales efforts. The successful candidate will be responsible for building and managing shared tools such as demo automation systems, agent and MCP skill packages, workflow plugins, and a central repository of reusable assets. These systems are designed to be built once and used across regions, enabling faster deployment and consistency in client engagements.

A key part of this role involves transforming signals and data from the global Solutions Consulting team into a well-prioritized backlog of development tasks. This includes defining what information needs to be collected, how to gather it, and attaching relevant metrics to evaluate the impact of each initiative. The engineer will generate insights that explain the reasons behind observed trends, what has changed, and why, providing actionable intelligence to Solutions Consultants and sales leaders across different regions.

Understanding regional differences in sales operations is crucial. The engineer will reconcile various regional metrics, identify patterns, and surface insights that might otherwise go unnoticed, all without enforcing a uniform set of measurements. Engaging directly with Solutions Consultants, Account Executives, and regional leaders, the engineer will qualitatively identify friction points in the sales process, mapping how each function supports deal progression.

When bespoke solutions are genuinely needed, the engineer will take ownership of high-leverage, custom development requests, assessing when a custom build is justified versus when to leverage existing reusable assets. They will also promote the adoption of the tools and systems created by the team through regular updates, showcases, and by making assets easily discoverable and accessible at the moment of need.

Collaboration is vital. The engineer will work closely with teams such as Field Architecture, POC Program Delivery, Security & Privacy, Technology Partnerships, and RFP Management, acting as a connective layer to ensure alignment and smooth integration across functions.

What We Offer

• Competitive compensation packages, potentially including equity options.
• Retirement plans and Employee Stock Purchase Plans to support financial growth.
• Flexible paid time off policies to encourage work-life balance.
• Comprehensive health benefits covering medical, dental, vision, life, and disability insurance.
• Family support services, including fertility benefits and paid parental leave.
• Opportunities for professional development through structured career paths, learning platforms, and an annual learning stipend.
• A curated in-office experience designed to foster community, collaboration, and innovation.
• Participation in community initiatives such as Volunteer Week and donation matching programs.
• Supportive Employee Resource Groups that promote diversity and inclusion.
• A culture recognized for transparency, collaboration, and fun, with accreditation as a Great Place to Work®.

About Braze

Braze is a leading customer engagement platform dedicated to helping brands deliver exceptional customer experiences. Our platform leverages AI-powered tools like BrazeAIâ?¢ to enable smarter, faster, and more personalized interactions across multiple channels. Recognized repeatedly as a leader in marketing technology, Braze has received numerous awards, including being named a Best Place to Work and a leader in marketing software. With headquarters in New York and offices worldwide, Braze is committed to fostering an inclusive, innovative, and dynamic work environment.

Our Commitment to Diversity and Inclusion

Braze is an equal opportunity employer dedicated to creating a fair and inclusive workplace. We actively promote diversity across all aspects of our organization and encourage candidates from all backgrounds to apply. We are committed to providing a welcoming environment where everyone can thrive, regardless of age, race, gender, disability, or other protected characteristics.

Application and Recruitment Process

Our recruitment process incorporates AI-assisted tools to ensure a fair and transparent experience. These tools help analyze applications, support scheduling, and summarize interviews, with candidates retaining the right to opt out of AI review at any stage. We are committed to respecting privacy rights and providing accommodations where needed, especially for applicants in New York City under local laws. For more details, please refer to our Candidate Privacy Policy and contact us at [email protected] for any questions or concerns.

Degree Requirement: Bachelor’s

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