Senior Technical Success Manager

Senior Technical Success Manager Overview

Join Zscaler, a leading company in cloud security and digital transformation, as a Senior Technical Success Manager. This role is based remotely within the UK and reports to the Manager of Technical Success Management within the Customer Success Organization. The primary focus of this position is to guide customers through their journey with Zscaler’s Zero Trust solutions, acting as the main post-sales contact to ensure successful adoption and maximum value realization of Zscaler’s security platform.

About the Company

Zscaler (NASDAQ: ZS) accelerates digital transformation by providing a secure, scalable cloud platform that protects thousands of customers worldwide. Their Zero Trust Exchange platform, distributed across over 200 public data centers and numerous private edge sites, is the largest in-line cloud security platform globally. The company envisions a future where human and AI collaboration enhances security and operational efficiency, fostering an innovative, outcome-driven culture rooted in ownership, trust, and continuous feedback.

Role Overview

The Senior Technical Success Manager will serve as a trusted advisor to customers, helping them adopt Zscaler solutions to meet their security and digital transformation goals. This role involves building strong relationships with customer stakeholders, providing technical guidance, and developing strategic plans for solution deployment and operationalization. The successful candidate will manage complex escalations, coordinate resolution efforts, and proactively identify opportunities for improved adoption and risk mitigation.

Key Responsibilities

• Develop and maintain relationships with key customer contacts and operational teams to ensure strategic alignment with Zscaler’s objectives.
• Offer technical expertise, product insights, and best practices to facilitate customized integration strategies.
• Lead and coordinate resolution of complex technical escalations, working closely with internal and external teams.
• Analyze customer data to identify adoption opportunities, develop risk mitigation plans, and support long-term success.
• Contribute to the creation of knowledge resources such as best practice guides and operational playbooks to enhance team effectiveness.

Ideal Candidate Profile

Successful candidates thrive in ambiguous, fast-changing environments, demonstrating ownership and a proactive approach. They are problem-solvers who enjoy tackling challenging issues and delivering impactful solutions. Strong collaborators who value ongoing feedback and continuous learning are preferred. The role requires a growth mindset, integrity, and a passion for security and technology.

Minimum Qualifications

• Basic understanding of AI and machine learning technologies, with experience applying these solutions to optimize outcomes.
• Over five years of experience in customer-facing roles such as Customer Success, Solutions Delivery, or Technical Account Management.
• At least five years working with cloud architectures, web security, networking, or infrastructure solutions.
• Excellent communication and presentation skills, with the ability to influence decision-making.
• Proven ability to analyze customer data and develop tailored adoption and risk mitigation strategies.

Preferred Qualifications

• Experience with AI-driven analytics, predictive health scoring, or conversational AI platforms for proactive customer insights.
• Deep expertise in cloud and network security technologies, including SD-WAN, MPLS, SWG, DLP, VPNs, and CASB.
• Relevant industry certifications such as CISSP, CCNP, CCIE, Network+, AWS, Azure, or Google Cloud.

Additional Information

Zscaler is committed to diversity and inclusion, fostering an environment where all backgrounds are valued. The company offers a comprehensive benefits package, including health plans, paid time off, parental leave, retirement options, education reimbursement, and in-office perks. The role is based on a hybrid working model, with details available on the company’s benefits page.

Applicants must have the legal right to work in the UK. The company states that visa sponsorship is available for this position, supporting candidates who require work authorization.

To apply, candidates are required to submit their personal details, resume, cover letter, and other relevant information through the application portal. Zscaler emphasizes equal opportunity employment and adheres to all applicable laws regarding pay transparency and accommodations for candidates with disabilities.

Degree Requirement: Not Specified

Visa Sponsorship May be