Service Analyst

Service Analyst Overview

As a Service Analyst at TPP, you will play a crucial role in providing outstanding support to healthcare professionals globally. Your contributions will help ensure that users can deliver the best possible care to their patients. Our dedicated team supports over 250,000 users within the NHS, representing their feedback and insights to enhance our services.

In this position, you will work closely with various teams and NHS leaders to improve patient care, manage the launch of innovative products, and resolve complex customer issues. You will have the opportunity to participate in significant meetings with senior NHS leaders and engage in a variety of projects, including international travel.

Key Responsibilities

• Deliver exceptional support to healthcare professionals utilizing TPP’s products.
• Collaborate with teams and NHS leaders to enhance patient care.
• Oversee the launch of innovative products and tackle complex customer challenges.
• Engage in key meetings with senior NHS leaders and work on diverse projects.
• Assist in creating reports for NHS England management and payment initiatives.
• Develop performance monitoring reports to ensure adherence to Service Level Agreements.
• Participate in internal and external ISO audits to maintain compliance with standards and policies.

Requirements

• A predicted degree classification of 2:2 or above.
• A levels or equivalent qualifications.

Benefits

• Attractive salary of £45,000.
• Opportunities for international travel.
• A supportive and sociable work environment.
• Early finish on Fridays with a paid bar tab at a local pub.
• Exciting company events, including trips to the Caribbean and skiing in the French Alps.

Degree Requirement: Bachelor’s (with 2:2)

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