Service Management – Senior Consultant

Service Management – Senior Consultant Overview

Capgemini is a leading global organization specializing in business and technology transformation, committed to helping organizations accelerate their transition to digital and sustainable operations. With over 340,000 employees across more than 50 countries and a heritage spanning over 55 years, Capgemini leverages its extensive expertise to deliver comprehensive solutions from strategy and design to engineering, powered by advanced capabilities in AI, cloud, and data, along with deep industry knowledge and strategic partnerships. In 2023, the company reported revenues of â?¬22.5 billion.

About Capgemini

At Capgemini Invent, we believe that diversity and innovation are key drivers of change. Our team of transformation consultants combines strategic, creative, and scientific skills to work closely with clients, delivering innovative solutions tailored to current and future challenges. Our approach is grounded in data and science, enhanced by creativity and technology, all aimed at creating meaningful impact for our clients and society.

Your Role

As a Senior Service Management Consultant within Capgemini Invent, you will be part of our Cloud Advisory team, which is a segment of the broader Business Technology division. This team focuses on guiding organizations in adopting cloud technologies to foster new business models, accelerate growth, ensure compliance with regulations, and reduce environmental impact.

Your responsibilities include leading the design and delivery of advanced service management capabilities, aligning processes with ITIL v4, DevOps, and Agile practices to promote innovation, agility, and cost efficiency. You will advise clients on transforming their service frameworks by addressing governance, skills, organizational culture, tooling, and operational models, applying SIAM and Lean principles to optimize multi-vendor environments and maximize ITSM tool investments, especially in cloud contexts.

You will define strategic roadmaps and transitional plans to support migration from on-premise systems to hybrid and multi-cloud environments, ensuring scalable and resilient service architectures. Additionally, you will champion automation and AI integration into service management workflows to deliver operational efficiencies and measurable business benefits.

Contributing to practice development, leading sustainable transformation projects, and supporting business growth through proposals, client pitches, and internal initiatives are also key aspects of your role. You will have opportunities for ongoing professional development through certifications, training, and participation in industry events and think-tanks.

Candidate Profile

• Practical experience in designing and implementing service management frameworks aligned with ITIL v4, including optimizing ITSM tools, defining operating models, and embedding automation within IT and business processes.
• Experience working directly with clients, including developing business cases, managing commercial processes, and supporting sales activities.
• Proven success in leading advisory engagements, managing teams, building trusted relationships, and influencing stakeholders to support sales and delivery.
• Knowledge of managing cloud centers of excellence, SIAM models, hybrid/multi-cloud environments, DevOps, CI/CD, Lean, and Agile methodologies.
• Experience within consulting firms or industry sectors with a service management background, demonstrating success in complex, matrixed organizations and in rallying support for consulting solutions.
• Ability to develop propositions and strategies for delivery, leveraging existing relationships and personal networks for business growth.

What You Will Love About Working Here

• Engagements with senior leadership and experienced consultants, providing opportunities to learn, challenge, and develop practical skills and industry insights.
• Training in management consulting and client delivery, with access to certifications from leading technology providers such as AWS, Google, ServiceNow, and Microsoft.
• Access to Les Fontaines near Paris, a dedicated environment for thought leadership, knowledge sharing, and capability building.
• Regular showcases of digital transformation initiatives, demonstrating the impact of technology on client success.
• Social events, including monthly team drinks, leadership sessions, and team away days, designed to foster team cohesion and knowledge exchange.

Additional Information

Capgemini actively promotes inclusion and flexible working arrangements, including hybrid work models, to support work-life balance. The organization prioritizes employee wellbeing through initiatives such as trained Mental Health Champions and wellbeing apps like Thrive and Peppy. Capgemini is also a Level 2 Disability Confident Employer, committed to inclusive recruitment practices, offering interviews to candidates who declare a disability and meet the role’s minimum criteria.

Location options include London, Manchester, and Glasgow, with a permanent contract. The role is classified as suitable for experienced professionals.

Degree Requirement: Not Specified

Visa Sponsorship Promising