ServiceNow AI & Enterprise Automation Lead – Managing Consultant

ServiceNow AI & Enterprise Automation Lead – Managing Consultant Overview

Capgemini Invent is seeking an experienced ServiceNow AI & Enterprise Automation Lead to join their team as a Managing Consultant. This role involves leading enterprise-wide AI strategies and digital transformation initiatives using the ServiceNow platform. The successful candidate will advise senior stakeholders on AI operating models, governance, risk, and compliance, translating business needs into scalable AI-enabled workflows. Key responsibilities include designing and supporting the deployment of AI control systems such as the AI Control Tower, implementing agentic AI workflows with capabilities like Now Assist and GenAI, and supporting the adoption of Employee Works (MoveWorks) and conversational AI solutions to enhance employee productivity and self-service options.

The role requires contributing to end-to-end transformation projects, ensuring high-quality delivery and governance, and developing architectures for data, integrations, and workflows necessary for AI solutions. The candidate will also participate in business development activities, including proposal writing, client pitches, and developing new AI-related offerings and accelerators. Thought leadership and market engagement are also part of the role.

Candidate Profile

The ideal candidate will have between 10 and 15 years of experience in technology-enabled transformation or consulting, with significant hands-on experience with the ServiceNow platform, preferably across multiple modules. They should have a strong background in AI, automation, and digital transformation programs, with practical experience in AI, GenAI, conversational AI, and enterprise architecture. Knowledge of AI governance, responsible AI principles, and workflow automation is essential. Excellent stakeholder management skills, the ability to communicate technical concepts to business leaders, and experience in proposal development and sales support are also required.

What We Offer

Working at Capgemini Invent provides access to a dynamic and innovative environment, with opportunities to shape the future of enterprise AI and automation. The company values inclusion, flexible working arrangements, and employee wellbeing, including mental health support and wellbeing apps. The remuneration package is competitive and includes flexible benefits tailored to individual circumstances. Capgemini is committed to ethical practices and social responsibility, recognized globally for its ethical standards. The role offers flexibility in location, with bases in London, Manchester, and Glasgow, but requires full flexibility for assignment locations, which may involve travel.

Capgemini is a global leader in business and technology transformation, with over 340,000 employees worldwide, delivering end-to-end solutions across strategy, design, engineering, AI, cloud, and data. The company reported revenues of â?¬22.1 billion in 2024 and is dedicated to helping organizations transition to a digital and sustainable future.

Degree Requirement: Not Specified

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