ServiceNow AI & Enterprise Automation Lead – Managing Consultant

ServiceNow AI & Enterprise Automation Lead – Managing Consultant Overview

Capgemini Invent is seeking an experienced ServiceNow AI & Enterprise Automation Lead to join their team as a Managing Consultant. This role involves leading enterprise-level AI and digital transformation initiatives using the ServiceNow platform, advising senior stakeholders, and designing innovative AI-enabled workflows. The successful candidate will act as a subject matter expert in both technical and functional aspects of AI, automation, and ServiceNow implementations, helping clients realize AI-driven business value and autonomous enterprise operations.

Key Responsibilities

• Develop strategic roadmaps for AI adoption and digital transformation leveraging ServiceNow capabilities.
• Provide expert advice to senior leadership on AI operational models, governance, risk, and compliance issues.
• Translate complex business needs into effective AI-enabled workflows and solutions, ensuring alignment with organizational objectives.
• Design and support the deployment of AI governance systems, including lifecycle management and observability features like AI Control Tower.
• Implement agentic AI workflows that enable autonomous process execution and support GenAI use cases across various workflows.
• Define data architecture, integration points, and workflow structures necessary for AI-powered ServiceNow solutions.
• Support the adoption of Employee Works (MoveWorks) capabilities, including designing conversational AI and knowledge management solutions.
• Create use cases leveraging conversational AI, enterprise search, and knowledge orchestration to improve employee self-service and productivity.
• Contribute to the delivery of end-to-end transformation programs, ensuring quality through governance and best practices.
• Assist in developing AI-enabled target operating models and support their successful implementation.
• Support business development efforts by contributing to proposals, RFPs, and client pitches focused on AI-led transformation.
• Participate in market-facing thought leadership initiatives and develop new ServiceNow offerings and accelerators related to AI and automation.

Candidate Profile

• 10-15 years of experience in technology-enabled transformation or consulting roles.
• Strong experience with the ServiceNow platform, with multi-module exposure preferred.
• Practical experience in AI, automation, and digital transformation projects, including use case development and deployment.
• Technical expertise in at least two of the following areas: ServiceNow consulting/implementation, AI/GenAI, conversational AI, virtual agents, enterprise architecture, data, or system integration.
• Deep understanding of AI governance principles and responsible AI practices.
• Experience designing workflows and automating processes to enhance operational efficiency.
• Excellent stakeholder management skills, capable of engaging senior clients and influencing decision-making.
• Ability to translate technical concepts into clear business value propositions.
• Experience in proposal development, sales support, and market-facing initiatives.
• Strong collaboration skills and the ability to work effectively within cross-functional teams.

Benefits and Working Environment

Join Capgemini Inventâ??s largest practice, working on innovative digital transformation projects that impact global enterprises. The role offers a hybrid working pattern, supporting flexible work arrangements to promote work-life balance. Employees benefit from a competitive salary package with flexible benefits tailored to individual circumstances, along with performance-based bonuses. Capgemini is committed to diversity, inclusion, and social responsibility, providing initiatives such as mental health support and disability confidence programs. The organization has been recognized for its ethical standards and social impact, including awards for being one of the most ethical companies worldwide.

Additional Information

The role is based in London, Manchester, or Glasgow, with full flexibility regarding assignment locations, including periods away from home. The company offers a comprehensive benefits package and encourages applications from candidates with the right to work in the UK, with visa sponsorship available for this position.

Capgemini is a global leader in business and technology transformation, with over 340,000 employees across more than 50 countries. With a heritage spanning over 55 years, the company leverages expertise in AI, cloud, data, and industry-specific solutions to deliver end-to-end services that address diverse client needs, aiming to create sustainable impact for enterprises and society.

Degree Requirement: Not Specified

Visa Sponsorship Promising