Strategic Account Manager Major Accounts

Strategic Account Manager Major Accounts Overview

Bloomreach is at the forefront of creating an advanced platform for personalization, transforming how businesses engage with their customers. We are pioneering the integration of AI agents to enhance the customer journey, making product discovery more intuitive and profitable. Our solutions are utilized by over 1,400 global brands, and we are looking for a Strategic Account Manager for Major Accounts to join our rapidly growing EMEA Account Management team.

Key Responsibilities

• Manage a portfolio of Major Accounts with ARR between $6M and $10M, focusing on retention and growth through upselling and cross-selling.
• Develop and implement strategic account plans that align Bloomreachâ??s offerings with client objectives.
• Serve as the primary contact for economic buyers and key decision-makers, fostering relationships with C-Suite executives.
• Collaborate with partners and internal teams to drive customer value and identify market expansion opportunities.
• Advocate for clients by communicating their needs to internal teams for continuous improvement.
• Monitor account health and revenue, providing regular updates on opportunities and risks.
• Analyze eCommerce data to provide actionable insights to clients and stakeholders.
• Lead Quarterly Business Reviews to align client goals with Bloomreach solutions.
• Identify risks and coordinate internal resources for timely mitigation.
• Execute upsell and cross-sell initiatives using a disciplined sales cycle.
• Evaluate and recommend improvements to the sales process and account strategy.
• Adopt an entrepreneurial approach to problem-solving and adapt to changing priorities.
• Maintain a comprehensive understanding of Bloomreach products and educate clients on new features.

Professional Experience & Requirements

• 6+ years of experience in Account Management, Sales, or Consulting with enterprise-level clients.
• Experience in Martech, Ad Tech, Search, Commerce, AI, or Digital Experience preferred.
• Proven expertise in strategic account planning and exceeding sales quotas.
• Experience in expanding client relationships into new markets.
• Strong analytical skills in eCommerce data and conversion metrics.
• Customer-centric focus with a proactive approach to adding value.
• Excellent collaboration and communication skills.
• Willingness to travel as needed.

Benefits

• Flexible working hours and a virtual-first work environment.
• Paid time off for volunteering and personal development opportunities.
• Access to an Employee Assistance Program and wellness initiatives.
• Annual professional education budget and potential stock options.
• Employee referral bonuses and performance bonuses.

If you are excited about transforming the future of commerce experiences, we encourage you to apply!

Degree Requirement: Bachelor’s

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